SayHey Messenge(R) Launches Regulatory-Compliant SMS Text Messaging for External Communications
*DALLAS, TX / ACCESSWIRE / June 16, 2023* / The Dallas-based Digital Transformation developers at 7T, Inc. have released a new version of SayHey Messenger®, a business instant messaging app that now includes external messaging capabilities that allow users to send and receive SMS texts for communicating with recipients outside their organization.
SayHey Messenger® is fully regulatory compliant. Companies enjoy complete control over data management and retention, allowing users to leverage this highly-efficient business messaging channel without running into record-keeping violations or regulatory non-compliance issues.
Take the case of a banker - that's a highly-regulated industry with strict record keeping requirements - who's asked by a client to communicate via text.
"He wants to provide a good client experience and meet the client where they live and work - text messaging. He also knows he can't expect a client to install yet another mobile app just for this one conversation," explained 7T co-founder and President Shane Long.
"The banker is aware that texting the client will result in regulatory non-compliance, but he takes the risk because he wants to please the client and close the deal," Long said. "He figures it can't do that much harm, so he picks up his mobile phone and sends the text. Except as soon as he hits send, the bank is out of compliance and potentially liable for hefty fines. This scenario plays out over and over, day after day. But SayHey Messenger® offers a simple, clean solution."
SayHey Messenger® was designed for sending instant messages to colleagues and other app users within an organization, but now, there is an additional external messaging feature that allows a user to send and receive SMS texts with external users who have not installed the app. The messaging data is managed to meet record-keeping requirements and maintain full regulatory compliance. This means the anecdotal banker can message his client without running afoul in terms of compliance.
Instant messaging has become a preferred method of business communication as companies seek to improve collaborative capabilities and productivity levels. But businesses that try to use a consumer-grade messaging app frequently encounter issues with compliance, record-keeping laws, and data security requirements. SayHey Messenger® was developed with business users in mind.
SayHey Messenger® has two deployment options. SayHey Messenger® Enterprise is designed for larger organizations that are seeking a messaging solution that's fully integrated into their existing enterprise software platforms. SayHey Messenger® Business is a standalone SaaS platform with iOS and Android mobile apps and a web app for computer use.
Both include an admin portal, robust moderation tools, industry-leading security features with SOC-2 certification, and a rich set of data management tools with reporting, eDiscovery, and auditing capabilities. Additionally, a familiar and intuitive consumer-style user interface drives user adoption, and it's all outfitted with the company's branding elements for a cohesive UI/UX. Many deployments can be completed in a matter of days.
Companies using SayHey Messenger® maintain full data ownership and control, which is unique from what's achievable with consumer-grade messaging platforms or even the currently-available business messaging platforms. Data is securely stored in the client's encrypted cloud environment, and the organization maintains control over backups, data retention, and encryption level. The app also leverages machine learning technology to facilitate more efficient message moderation without compromising user privacy or compliance.
With all these benefits, SayHey Messenger® could quickly become the go-to instant messenger app for companies that want to lock down their data security and improve their record-keeping and electronic communication capabilities while maintaining regulatory compliance.
*About 7T*
7T - also known as SevenTablets, Inc. - is a leading digital transformation company headquartered in Dallas, Texas. 7T's expertise spans the most advanced platforms, including custom web and mobile apps, ERP platforms, CRM systems, cloud data solutions, data governance tools, and other enterprise software solutions. Learn more at 7T.co.
7T works with Fortune 500 companies and startups seeking to work with innovative, emerging technologies in various industries. 7T uses a business-first approach to create cutting-edge business solutions that streamline operational efficiencies and accelerate revenue.
*CONTACT:*
Steve Parta
Director of Business Development
214-714-5827
Steve.P@7T.co
*SOURCE: *7T
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