Genesys Recognizes Virgin Atlantic as Winner of CX Innovator Award

DENVER--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category during its 19th annual Customer Innovation Awards. The CX Innovator award recognizes organizations that are pushing the limits to deliver smarter and more cohesive customer and employee experiences (CX and EX) with the AI-powered Genesys Cloud™ Platform. Virgin Atlantic, Britain’s second largest ai