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Freshdesk's cloud helpdesk SaaS launches as HTML5 web app

Tuesday, 7 August 2012

Freshdesk's cloud helpdesk SaaS launches as HTML5 web appCloud-based customer service startup Freshdesk on Tuesday announced the availability of the HTML5-based mobile app version of its helpdesk solution called FreshMobile. Like Salesforce's recently launched Desk.com mobile support solution, FreshMobile hooks up with the Freshdesk CRM system and lets agents resolve customer queries from any mobile device. The idea behind FreshMobile is that it makes mobile support possible while working within the constraints of a mobile device. Freshdesk agents can create, save and reuse canned response templates for replying to tickets from their mobile device. The application also introduces a feature called "Solution Suggest," which uses previous activity to… [Continue Reading]
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