Edition: United States  
One News Page
“Probably the fastest-access news portal in the world”
> >

Why Are Amazon Being So Kind To Complaining Customers?

One News Page Staff Thursday, 18 May 2017
Why Are Amazon Being So Kind To Complaining Customers?by

We all expect the things we buy to work out for us – after all, we’ve all been there – that pang of disappointment as a child when a toy we love unexpectedly breaks – an item of clothing emerges flimsier than we first assumed – or some items of technology simply don’t power up at all. In these circumstances, of course, we expect a refund – and Amazon, arguably as one of the web’s biggest online retailers (if not the biggest internationally) – have been very quick to honor refunds and replacements – however, it seems that they won’t necessarily expect you to return an item if it doesn’t work, or even if you simply don’t like it.

A non-returns policy has been in place for US customers for some time, but it has recently emerged in UK press this week that the firm is honoring refunds on faulty or unwanted items – all without the need for customers to send back the existing products. It’s thought that the policy appears to be emerging on smaller items, particularly those costing less than $15 – but some items reaching into the hundreds have reportedly been refunded without buyers needing to send them back. This move is quite baffling in a way – surely Amazon stands to lose out if they do not receive back, for example, an electrical item which functions well and could stand to be sold on elsewhere!

This is why some industry watchdogs have pointed out that Amazon wields an amazing amount of power – that such an uneconomical choice can be repeated many times over without there being a risk to the health of the retailer. Amazon continues to serve millions of customers all over the world and hosts both expedited delivery and video streaming services – as well as having brought a number of products to the household in the bargain. They are still very much a consumer powerhouse to behold – meaning it should come little to no surprise that they can continue to allow certain customers to hold off sending certain products back.

This being said – does this mean you should risk buying cheap products to chance the system? Definitely not – as there certainly doesn’t seem to be an official policy in place. However, it will come as solace to those people who feel they have been mis-sold on a product which they feel they have to return.

Share on
Share on
Post on 
Share by
Source: Wochit Headline News - < > Embed

News video: Apple TV Set To Get Amazon Prime Video App This Summer

Apple TV Set To Get Amazon Prime Video App This Summer 00:44

It appears Apple and Amazon have called a truce. After years of neck and neck rivalry over video, the Amazon Prime video app will be coming to Apple TV, according to a Buzzfeed report. Apple's iOS mobile devices have long supported a stripped-down version of Amazon's video app that doesn't allow...

You Might Like

Recent related news

Google opens first London cloud data centre as competition with Amazon and Microsoft heats up

Google has responded to mounting competition in cloud computing by opening its first data centre to support the internet-based service in London. The data centre...
Proactive Investors - Business

Amazon develops messaging app 'Anytime' to rival Facebook and Whatsapp

Amazon.com Inc. (NASDAQ:AMZN) is said to be working a new messaging app to compete with Facebook and Whatsapp. The messaging service, called Anytime, will allow...
Proactive Investors - BusinessAlso reported by •One News Page Staff

Amazon India to allow UPI payments within a month: Report

The government-backed Unified Payment Interface (UPI) is gaining acceptance far and wide. Now, Amazon India plans to integrate it as a payment option for its...
BGR India - TechnologyAlso reported by •SeattlePI.com

HTC U11 Is World's First Phone to Support Amazon's Alexa Intelligent Assistant

HTC U11 Is World's First Phone to Support Amazon's Alexa Intelligent Assistant
Taiwanese consumer electronics HTC today announced that it brings the HTC Alexa app to HTC U11 customers in the United States, allowing them to leverage the...
Softpedia - Technology

Vendor Exposes Millions of Verizon Customers on Amazon Cloud

Vendor Exposes Millions of Verizon Customers on Amazon Cloud
Verizon, the largest wireless carrier in the U.S., has confirmed that data belonging to about six million of its wireless customers was exposed after the...
E-Commerce Times - Internet

Amazon Says "Prime Day 2017" Was The "Biggest Global Shopping Event In Amazon History"

Amazon Says Prime Day 2017 Was The Biggest Global Shopping Event In Amazon History
Amazon announced that its Prime Day 2017 was the "Biggest Global Shopping Event in Amazon History", surpassing Black Friday and Cyber Monday sales, "all on a day...
Zero Hedge - Markets

The United States of Amazon

The United States of Amazon
Amazon's significant expansion into yet another market -- this time, grocery stores -- dominated many of my conversations last week. Clearly, Amazon warned us....
MacNewsWorld - Computer Industry

Amazon Working on WhatsApp and iMessage Rival Called “Anytime”

Amazon Working on WhatsApp and iMessage Rival Called “Anytime”
Amazon is said to be developing a new messaging app that would work across a wide variety of desktops and mobile devices, with the company specifically targeting...
Softpedia - Technology

Other recent news in World

Sean Spicer resigns as Donald Trump's WHITE HOUSE Press SecretaryWhite House spokesman SEAN SPICER resigns
Mueller tells White House to save files on DONALD TRUMP Jr meeting -CNNClashes after Israel restricts JERUSALEM Old City prayers
US to ban Americans from travelling to NORTH KOREATrump picks financier SCARAMUCCI to head White House communications-official
Jerusalem HOLY SITE restrictions spark fatal clashes in IsraelJerusalem's OLD CITY on high alert over anticipated riots by Muslim worshippers
Deadly EARTHQUAKE Strikes Greece And TurkeyGREECE: Two killed in massive earthquake


•More original news reports from One News Page
Environmentally friendly: One News Page is hosted on servers powered solely by renewable energy
© 2017 One News Page Ltd. All Rights Reserved.  |  About us  |  Disclaimer  |  Press Room  |  Terms & Conditions  |  Privacy Policy  |  Content Accreditation
 RSS  |  News for my Website  |  Free news search widget  |  Help  |  Contact us  |  DMCA / Content Removal
How are we doing? Send us your feedback  |   LIKE us on Facebook   FOLLOW us on Twitter   FIND us on Google+