IN PERSON: Fischer Homes' Jay Smith: No 'secret formula' for good customer service

Jay Smith is still new to the Louisville area, but he has quickly taken to the city. As Louisville market president of Erlanger, Kentucky-based Fischer Homes, he is helping the company expand its footprint in Jefferson County. Fischer Homes is Louisville’s largest homebuilder (see the full list on page 22) and has announced several local projects this year, including the construction of nearly 250 homes on a large vacant parcel near Quail Chase Golf Course in southeast Louisville and the $60…