Service Industries Struggling To Stay Afloat During Pandemic

Working from home is creating a ripple effect on small businesses like dry cleaners and dog walkers that depend on people being in the office.

(sot/nat -- bethany petting mac)1307 "you're my good boy!

Yes, i love you!"

1310 before coronavirus bethany lane's dog-walking business was busy.she and her staff did up to 30 walks a day in manhattan.but mac the goldendoodle is now her sole client.

(sot - bethany lane/nyc dog walker)0128 "things were normal, and the next day, we saw a 75 percent decrease in business.

And by the next week, we were completely shut down."

0135lane says many clients no longer need a dog walker because they're doing their jobs at home.

(sot - nancy chen/cbs news)1411 "many businesses supporting office workers have already had to close their doors.

And others are left wondering what's next without a clear idea of when people will stop working from home."

1421 a stanford study from earlier this summer found just 26 percent of people were going to their workplace for their jobs.

That's hurting dry cleaners like john rothrock.

(sot - john rothrock/tulsa drycleaner)0400 "people aren't going to work.

When they don't go to work, they're not wearing clothes and not bringing it to us.

There's no proms, no graduations, no weddings, no funerals, no anniversaries getting out on the town and going out and dressing up."

0411 rothrock is the owner of yale cleaners, which was started by his grandfather 75 years ago.

They had to close one of their locations and layoff employees.the national dry cleaners association says across the country many cleaners are seeing a 50 to 80 percent drop in business.

(sot - john rothrock/tulsa dry cleaner)0158 "it was literally overnight.

One day, we had all the business.

The next day, we had no business.

So it was really a dramatic change."

0207.

It's not clear when companies will get more employees back into their buildings, and that has rothrock (dog walker) and others who depend on clients working at the office wondering what the future holds.nancy chen, cbs