Major outage hits Amazon Web Services; many sites affected
Amazon’s cloud-service network suffered a major outage Tuesday, the company said, disrupting access to many popular sites. The service provides remote computing services to many governments, universities and companies, including The Associated Press.
Roughly five hours after numerous companies and other organizations began reporting issues with Amazon Web Services, the company said in a post on the AWS status page that it had “mitigated” the underlying problem responsible for the outage. Shortly thereafter, it reported that “many services have already recovered” but noted that others were still working toward full recovery.
The issue primarily affected Amazon web services in the eastern U.S., it said. Problems began midmorning on the U.S. East Coast, said Doug Madory, director of internet analysis at Kentik Inc, a network intelligence firm -- among them, Amazon’s own e-commerce operations.
In a statement, Amazon spokesperson Richard Rocha confirmed that Amazon’s warehouse and delivery operations had also experienced issues as a result of the AWS outage. Rocha added that the company is “working to resolve the issue as quickly as possible.”
Customers trying to book or change trips with Delta Air Lines had trouble connecting to the airline. “Delta is working quickly to restore functionality to our AWS-supported phone lines,” said spokesperson Morgan Durrant. The airline apologized and encouraged customers to use its website or mobile app instead.
Dallas-based Southwest Airlines said it switched to West Coast servers after some airport-based systems were affected by the outage. Customers were still reporting outages to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they started. Southwest spokesman Brian Parrish said there were...
