News24 | eThekwini mayor concedes that complaints about service delivery and customer service are valid

Amid a plethora of crises plaguing eThekwini - ranging from beaches with swathes of brownish water, dilapidated infrastructure, potholes, water woes, unattended contact centre calls, among other service delivery failures - Mayor Mxolisi Kaunda has sought to sell the City's "customer service".