Empathetic leadership during a health crisis

The Covid-19 pandemic and the subsequent shelter-in-place orders have put unusual stress on the mental health of every employee who is working from home. It obviously places far greater strain on those employees who are required to go to work, especially those who deal directly with the public. Leaders have been forced to embrace the abnormal and deliver messages of strength, vulnerability, and resiliency. Meanwhile, employees can feel as though they’re standing on quicksand, rather than solid…