Balky sign-ups complicate virus vaccinations for blind, deaf

BIRMINGHAM, Ala. (AP) — Unable to see, Carla McQuillan typically uses a program that converts the letters on a screen into audible words when she wants to read something online. The tool wouldn't work when she tried to schedule an appointment to get a COVID-19 vaccine, however.

“When I clicked, it wouldn’t tell me what the date was. I could have tapped on something, but I wouldn’t have known what it was,” said McQuillan, who operates a Montessori school and serves as president of the National Federation of the Blind of Oregon. Her husband, who can see, eventually helped out.

In Alabama, Donte Little helped 20 blind and deaf people who had trouble signing up for vaccinations and getting to a clinic for shots.

“It’s been a challenge for anybody. Add deafness or blindness on top of it and it’s that much more of one,” said Little, who is visually impaired and directs a regional center for the Alabama Institute for Deaf and Blind.

The confusing maze of websites, phone numbers, emails and paper documents required to sign up for an immunization in the United States is presenting a challenge for people who are visually impaired or hard of hearing. Providers are using multiple different systems that can vary by state and even cities, they say, often forcing the disabled to rely on others to help them get in line.

Federal laws require communications in an understandable format and accommodations to assist people who might face obstacles, and the Centers for Disease Control and Prevention has laid out instructions that include having local health departments provide staff to address accessibility needs and plans.

But the National Federation of the Blind wrote to every U.S. governor last month complaining about hurdles posed by balky sign-up systems and vaccine distribution methods including drive-up clinics,...