Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence

MINNEAPOLIS--(BUSINESS WIRE)-- #AgentSuccess--Today Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Calabrio ONE is the only workforce engagement management (WEM) solution with artificial intelligence (AI)-powered analytics and BI built into its core, and the Insights update is the latest in Calabrio’s pipeline of innovative WEM solutions. “Contact centers need fast, accurate and informative results to improve perfor