Limitations at unemployment call center

The new unemployment call center is set to answer general questions about unemployment, not help with specific claims.

SO - THE DEPARTMENT OFEMPLOYMENT WANTS TO REMINDPEOPLE - THE NEW CALL CENTER ISMEANT TO ANSWER GENERALQUESTIONS..NOT "CLAIM-SPECIFIC"QUESTIONS.THE DEPARTMENT SAYS EMPLOYEESARE VERY LIMITED IN WHAT THEYCAN DO.."THEY CANNOT RESET AN ACCOUNT,THEY CANNOT ISSUE YOU APASSWORD, THEY CAN GIVE YOUGENERAL INFORMATION ABOUT THEPROCESS AND WHERE YOU CAN FINDINFORMATION."THE CALL CENTER WAS SET AFTERQUESTIONS WERE FLOODING INONLINE.THE EMPLOYMENT OFFICE SAYS IT'SLOOK INTO EXPANDING THEIR STAFF- TO HANDLE THE LARGE VOLUME OFCLAIMS.THE NEW CALL CENTER IS OPENMONDAY THROUGH FRIDAY, 8 A.M.TO 8 P.M.THE TOLL-FREE NUMBER IS 800-603- 96-71NEW AT MIDDAY...