Where is my unemployment debit card?

Where is my unemployment debit card? Hannah Buehler looks into it.

TRT:2:17OUT: 7EWNSOT: IT'S GETTING TOTHE POINT THAT ICAN'T SLEEP AT NIGHTI'M WORRIED ABOUTHOW I'M GOING TOTAKE CARE OF THINGSIRVIN BATES SENIORSAYS UNLIKE MANYAMERICANSHE HAD NO TROUBLEFILING FORUNEMPLOYMENT INEARLY MARCHWHEN HE WAS LAIDOFF FROM HIS JOB ATA LOCAL FACTORY.SOT: MY PROBLEMSSTARTED WITHGETTING THE DEBITCARDTHE DEBIT CARD..FROM KEY BANKTHAT HAS THEUNEMPLOYMENTFUNDS DEPOSITEDDIRECTLY TO IT..SOT: EACH WEEK ITSAYS CREDITED TOTHE DEBIT CARDBUT I HAVE NOTRECEIVED THE DEBITCARDBATES ESTIMATES THECARD SHOULD NOWHAVE ABOUT 7THOUSAND DOLLARSON IT..MONEY THEDISABLED VETERANSAYS HE NEEDS TOPAY BILLS.SOT: IT'S VERYFRUSTRATINGIT'S THE SAME STORYFOR JEFF SCHULER .WHO WAS A BUS AIDBEFORE THEPANDEMIC STARTEDSOT: THIS IS 7 WEEKS7 WEEKS HE'S BEENWAITING FOR HISMONEY FROM NEWYORK STATEUNEMPLOYMENTSOT: IT IS SUPPOSEDTO BE IN A PLAINENVELOP FROM KEYBANKA COUPLE PEOPLEHAVE TOLD ME TOCALL KEY BANKWHICH I DIDI GET A RECORDINGSTATING IF YOU DON'THEAR ANYTHINGWITHIN 21 DAYS TOCALL BACKSOT; THEY NEVERANSWER I CAN'T GETTHROUGHSO I CALLEDAND WAITEDTHROUGH ALL THEPROMPTS..NATS:AND THAT'S EXACTLYWHAT IT SAYS"RECORDING: IF YOUDON'T HEAR ANYTHINGCALL BACK"HANNAH: AND THEN ITHANGS UP ON YOUSOT: IT'S THE SAMERECORDING OVERAND OVER AND OVERI TOOK YOURQUESTIONS STREIGHTTO KEY BANK'S MEDIARELATIONS CENTERAND AREPRESENTATIVEPROVIDED ME THISSTATEMENT:"OVER THE PAST FEWWEEKS,UNEMPLOYMENTCLAIMS ACROSS THECOUNTRY HAVE RISENEXPONENTIALLY.DURING THIUNPRECEDENTEDTIME, KEY HAS ISSUEDMORE THAN 20X THENORMAL RATE OFKEY2BENEFITS CARDS- WITH LIMITEDISSUES.

HOWEVER, ASA RESULT OF THEDEMAND, KEY'S CALLCENTER IS ALSORECEIVINGSIGNIFICANTLY HIGHERCALL VOLUMES 10XTHE NORMAL RATEWHICH IS LEADING TOSUBSTANTIAL WAITTIMES.

"KEY SAYS IT IS ADDINGADDITIONAL STAFF TODEAL WITH THESEISSUESINCREASING IT'S CALLVOLUME CAPACITYTHE MEDIAREPRESENTATIVEGAVE ME NOTIMETABLE AS TOWHEN EXACTLY THESEISSUES WILL BERESOLVED..FOR BATES JR. ANDSCHULERTHEY'RE WAITINGEVERYDAY FOR APLAIN WHITE ENVELOPTO ARRIVE IN THE MAILSOT: THEY'RE LIKEHANG ON HANG ONHANG ONWELL HOW LONG CANYOU HANG OAFTER A WHILE WHATARE YOU SUPPOSEDTO EAT?HANNAH BUEHL7 EYEWITNESS NEWS