Roseville family says moving company demanded more money from them before damaging property

Melanie Townsend reports

WITH SEVERELY DAMAGE PROPERTYAND DEMANDS FOR MORE MONEY.WHAT WAS SUPPOSED TO BE ASMOOTH MOVING PROCESS FORZ AND HIS FAMILY BEGAN WITHTIERS POLICE BEING CALLED ANDTHEIR BELONGINGS BEING TOSSEDON THE STREET.

FOR THEIR LONGTRIP FROM CALIFORNIA TOOKLAHOMA AND TUESDAY WENT WITHA MOVING BROKER COMPANY BASEDOUT OF FLORIDA THEY FIT RIGHTIN THE LINGO IS GOOD IT MADETUESDAY SAYS THAT THEY WEREEXPECTING A 40 FOOT SEMITRACTOR TRAILER TO COME BY ANDPICK UP ALL THEIR STUFF.INSTEAD WHAT CAME WASSOMETHING MUCH SMALLER ANDTHE CREW SHOWS UP THE WRONGTRUCK I WAS AN UNDERSTANDINGWAS A TRUCK THAT WE COULDN'TPOSSIBLY FEEL ALL THE STUFF UPTHE FORMAT AGREES SAYING THEYCAN USE ANOTHER TRAILER, BUTON ONE CONDITION THEY WANTCHARGE ME ANOTHER 8% OUT THESITUATION QUICKLY ESCALATEDFROM FOR FREE TAKE IT OUT HOPEFOR FUN.

MY DAD A SIMPLEDOCUMENTATION OF US CAN HE.I DID NOT LIKE THAT AT ALL.HE WAS LIKE OKAY WE'RE DONEI'M OUT YOU KNOW BASICALLYMOVERS UNLOAD THE TRUCK THEYSPENT 12 HOURS LOADING INTUESDAY'S DAUGHTER ALEXANDRIAALSO CAPTURED THE DAMAGE TOTHEIR HOUSE AND VALUABLESALONG WITH PILES OF TRASH THEYINTO OUR HOME.AND PAYING YOU.

GOOD MONEYTO DO THE JOB THAT WE'REPAYING YOU TO DO AND THIS ISSTUFF OUT IN THE STREET ANDPEOPLE TO YOUR HOME TO HAVEANKLE MONITORS ON.AND THAT THEY TESTED TRASH.WE WE DON'T DO THE MOVINGCOMPANY HIRED BY THE BROKER ISBASED OUT OF DENTON TEXAS WETRIED CALLING THEM WE COULDNOT COME CLEAR CALM.TRY ONLY TO FIND THE NUMBERIS NOW DISCONNECTED AND JUSTTHIS MORNING, THE FAMILYRECEIVED A NEW E-MAIL FROM THEBROKER COMPANIES SAYING QUOTEWE HAVE BEEN NOTIFIED BY THECARRIER THAT YOU DID NOT WANTTO ACCEPT THE SERVICES THEYPURCHASE AND YOU DID NOT WANTTO AGREE TO THE ADDITIONALSERVICES I THERE NOW GOES ONTO SAY THEY'RE HAPPY TOPROVIDE EVEN MORE SERVICES INANY CANCELLATION POLICIES ORANY PAYMENTS COLLECTED OR NONREFUNDABLE AT THIS POINT INROSEVILLE MELANIE TOWNSEND FOX