Saks CEO Marc Metrick on how he's tackling online return fraud, a growing industrywide issue

At Saks Fifth Avenue’s return area at its Manhattan flagship, shoppers now see a camera and signage highlighting the enhanced video surveillance and a new policy: customers must now show a photo ID. The company is also looking at ways to better scrutinize packages sent back to the warehouse. Saks’ increased measures, to be rolled out at all 39 stores in some form, are the latest moves that a growing number of retailers including Macy’s are undertaking to combat a rise of return fraud, particularly online, seen in the past two years. Other measures including mandating receipts and charging return fees. It’s a problem worth $101 billion, or 13.7% of all returns, according to the National Retail Federation.