Salesforce just added chat and video collaboration into its tools, in what one analyst calls a crucial step to compete against Microsoft (CRM)

· Salesforce's new app, Salesforce Anywhere, embeds chat capabilities directly into its customer-focused tools.
· It builds on the productivity and collaboration features that Salesforce added when it acquired Quip in 2016. 
· One analyst said the new app is necessary for Salesforce to keep up with a a shift to more remote...