Travel Troubleshooter: Chase Ultimate Rewards downgraded my flight, then canceled it

Travel Troubleshooter: Chase Ultimate Rewards downgraded my flight, then canceled it

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DEAR TRAVEL TROUBLESHOOTER: Last year, my wife and I booked a cruise around Iceland. We bought business class tickets from Palm Beach to Reykjavik through JetBlue and Icelandair using our Chase Ultimate Rewards points. Christopher Elliott, the Travel Troubleshooter However, shortly before we left,…

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