Problem Solvers: Woman Runs Into Issues Filing For Unemployment

Problem Solvers: Woman Runs Into Issues Filing For Unemployment

NEARLY 45 THOUSANDOKLAHOMANS- AND THE NUMBERIS GROWING.2 WORKS FOR YOU PROBLEMSOLVER ERIN CONRAD SHOWS USTHE FRUSTRATIONS SOME AREFEELING AS THEY APPLY- ANDWHAT TO DO IF YOU THINKSOMETHING HAS GONE WRONG.KRISTEN KEARNEY AND HERHUSBAND ARE FILING FORUNEMPLOYMENT FOR THE FIRSTTIME.

KEARNEY SAYS THREEWEEKS AGO- THEY APPLIED FORASSISTANCE WHEN HER HUSBANDSHOURS WERE CUT DOWN- BUTTHEN JUST A FEW DAYSLATER-THINGS CHANGED EVENMORE.1:10 he was working 40 plushours and they cut him tohalf where they would justcome in on weekends, soafter that they just laideveryone off and closed thehotel.

1:27 AFTER HERHUSBAND WAS LAID OFFALTOGETHER- SHE WENT TOUPDATE HER CLAIM..BUTCOULDN'T1:40 When I tried to go inand change that for him itjust kept saying allavailable weeks have beenfiled at this time you had areturn date to go back towork but it wouldn't let mechange anything.

1:591:59 We had been calling andput on hold for 5 hoursyesterday and even if thy doanswer the call it will hangright up, so.

I was just sofrustrated.

2:13 KEARNEYCONTACTED THEPROBLEM SOLVERS- SO WEREACHED OUT TO THE OKLAHOMAEMPLOYMENTSECURITY COMMISSION.

THEYTELL US HER ISSUE CAN BEFIXED BY SENDING AN EMAILWITH HER HUSBANDSINFORMATION TO THE OESCHELPS INBOX.

SHE HASN'THEARD BACK- BUT THE OKLAHOMAEMPLOYMENTSECURITY COMMISSION SAYSTHEY WILL GET TO HER.

AREPRESENTATIVE TELLS US-THEY UNDERSTAND PEOPLE'SFRUSTRATIONS AND ARE WORKINGON WAYS TO IMPROVE THIRCOMMUNICATIONS.

KEARNEY-SAYS SHE'S GRATEFUL FOR THEHELP- BUT SAYS IN THIS NEWNORMAL- SHE'S WORRIED FORTHE FUTURE.7:09 we're hopeful but atthe same time it's stillkind of scary.

7:14RIGHT NOW-THE OKLAHOMAEMPLOYMENT SECURITIESCOMMISSION SAYS THEIR PHONESAND EMAILS ARE OVERLOADED.AND WHILE THE RESPONSE MIGHTBE SLOW- THEY RECOMMEND ONLYSENDING ONE EMAIL- AS THEIREMPLOYEES ARE GETTING BOGGEDDOWN WITH SEVERAL EMAILS FOREACH PERSON MAKING CLAIM.

IFYOU NEED HELP WITH YOURCLAIM- WE'VE INCLUDED THATINFORMATION FROM THE OESCINSIDE THIS STORY ON OURWEBSITE KJRH.COM ERIN CONRAD2 WORKS FOR YOU.TONIGHT IN OUR SERIES -"WE'RE OPEN GREEN COUNTRY" A