Frustrations continue for those filing for unemployment

Frustration is now leading to anger for many trying to file for unemployment here in Nevada.

Those trying to file online say it’s impossible to get through.

Jeremy Chen reports.

TRICIA KEAN IS WORKING FROMHOME.RIGHT NOW..FRUSTRATION IS LEADING TO ANGERFOR PEOPLE TRYING TO FILE FORUNEMPLOYMENT IN THE VALLEY.MANY ARE OUT OF WORK ANDRUNNING OUT OF MONEY.13 ACTION NEWS REPORTER JEREMYCHEN JOINS US LIVE...TO SHOW US THE PROBLEMS AWOMAN RAN INTO.TODD..IF YOU WERE TRYING TO ACCESSTHE HOMEPAGE YOU MAY HAVEBUMPED INTO SCREENS THAT DIDN'TLOAD THE WEBSITE OR DIDN'T LOADIT CORRECTLY.IT'S SOMETHING WE'RE HEARINGFROM PEOPLE WHOSE PATIENCE ISWEARING THIN ON GETTING THEIRBENEFITS.DONNA VAN NORDEN HAS BEEN ONHER LAPTOP FOR MANY HOURS OVERTHE WEEKEND-TRYING TO PROCESSHER UNEMPLOYMENT CLAIM."WHEN YOU TRY TO LOG IN.IT TAKES A LONGTIME AND WHEN IT COMES UP,IT'LL SAY THE WEBSITE IS DOWNFOR MAINTENANCE.ERROR, THE WEBSITE IS DOWN FORMAINTENANCE." SHE HAS TO FILEWEEKLY AFTER BEING OUT OF WORKFOR ABOUT A MONTH-- VAN NORDENWAS TRYING TO RECTIFY AN ISSUEEVEN THERE.IT PUTS EVERYONE IN A VERYSTRESSFUL SITUATION." VANNORDEN IS PART OF A FACEBOOKGROUP "UNEMPLOYMENT NEVADAALSO HAVE NO LUCK GETTINGANSWERS OVER THE PHONE."PEOPLE SPEND 9-10 HOURS A DAYON THEIR PHONE ON HOLD AND THENTHEIR PHONE GETS DISCONNECTEDAT CLOSING TIME, SO IT'S HARD.THE STATE EMPLOYMENT DEPARTMENTSAYS THERE WAS A SYSTEMMAINTENANCE ON THE WEBSITE ONSATURDAY FROM 1 P-M TOMIDNIGHT.THEY ALSO SAY THEIR SYSTEM DOESTHROTTLE DOWN WHERE THE WEBSITEDOES APPEAR NOT TO BE LOADINGTO KEEP IT FROM CRASHING.THE DEPARTMENT SAYS IT'S TOKEEP UP WITH THE MASSIVE AMOUNTOF TRAFFIC TO THE SITE.VAN NORDEN SAYS SHE AND OTHERSIN THE GROUP ACKNOWLEDGE- THEEMPLOYMENT DEPARTMENT MAY BEOVERHWLEMED- BUT PATIENCE ISRUNNING OUT."I DON'T THINK ANYBODY IS SOMUCH BLAMING ANYBODY, BUT THISMORNING THERE IS A LOT OF ANGERWE HAVEN'T BEEN SEEING BEFORETODAY."WE ASKED THE EMPLOYMENTDEPARTMENT ABOUT THE SYSTEMMAINTENANCEAND WHAT SORT OF ENHANCEMENTSWERE MADE AND WE WERE TOLD FORSECURITYREASONS THEY CANNOT ANSWER THATQUESTION.GOVERNOR SISOLAK'S OFFICE SAYSABOUT 250,000 PEOPLE OR ABOUT17 PERCENT OF THE STATE'SWORKFORCE FILED FORUNEMPLOYMENT.COMING UP AT SIX WE'LL TAKE ACLOSER LOOK AT OVERALLFRUSTRATIONS- FROM PEOPLE INTHE FACEBOOK GROUP AND THEJEREMY CHEN 13 ACTION NEWS.CHECK YOUR BANK ACCOUNT.MILLIONS OF PEOPLE HAVE STARTEDGETTING THEIR STIMULUS