How this Albany founder's startup stumble led to a new business

When Joseph Jacobs first had the idea for a software service to connect grieving families with support communities, he knew the idea was promising because of all the affirmations from friends and family. He got the idea for the service after suffering the death of his mother in 2016 and multiple other tragic deaths in the following months, he said. He thought that his idea could make a difference in the lives of people experiencing the loss of loved ones. But the startup idea didn’t quite…