Governor Hogan addresses problems with unemployment site

Governor Hogan said Sagitec and the Department of Labor have fallen short in implementing the new unemployment site, but the buck stops with him.

ADDRESSING THE MAJOR PROBLEMSMARYLANDERS TRYING TO FILE FORUNEMPLOYMENT INSURANCE AEXPERIENCING.

WMA━2 NEWSMALLORY SOFASTAII IS WORKINGTO GET ANSWERS TO YOUQUESTIONS.

SHE WAS AT THE NEWSCONFERENCE IN ANNAPOLIS ANDASKED WHATFIX THE SYSTEM.ú THERESITE HAD A ROUGH START WITHITS LAUNCH ON FRIDAY ..HOWEVER PEOPLE ARE GRADUALLYGETTING THROUGH.

THE SITECREATORSTATEMENT A FEW HOURS AGOSAYING THEY..

BUT THEDOTASKED WITH CREATING A WHOLENEW SYSTEM TO PROCESSUNEMPLOYMENT INSURANCE CLAIFOR PEOPLE WHO DONRECEIVE BENEFITS..

THEGOVERNOR SAID THEY FAILED TOMEET EXPECTATIONS.

24:26 withall of the economic strugglesthat people are already goingthrough they should not haveto worry about getting theresources they need and ththey deserve: 13 THE GOVERNOAWKNOWLEGED THE FLAWS IN THSYSTEM..

AND HIS FRUSTRATIONSWITH THE SITE 25:39 it issimply not good enough.

The ITcontractor who developed thissite and the DOL have fallenshort of the high standardsthat we have set and thepeople of MD deserve betteand the buck stops with me.DESPITE THE GLITCHES AND ERRMESSAGES..

PEOPLE ARE SLOWLYGETTING THROUGH.

SINCE FRIDAYACCOUNTS HAVE BEEN ACTIVATEDAND OVER 10━ THOUSAND NEWCLAIMS FILED.

THE GOVERNORSAID THEYACCOUNTS EVERY MINUTE AND 7FILED CLAIMS EVERY HOUR.

BUTWE CONTINUE TO HEAR FROM ALOF YOU UNABLE TO GET ONTO THEWEBSITE..

AND UNABLE TO REACHANYONE BY PHONE OR EMAIL ATTHE CLAIMS CENTER.

WHEN IASKED THE GOVERNOR ABOUT THISIS WHY THEY CREATED THE SITESOT 29:21 it is better thanwaiting for days on the phoneand never having an answerbecause 40,000 calls arecoming in at the same time.Hundreds of people are beinghelped but some of them arenot getting the help fastenough, which is why weworking around the clock.Theypeople to try and get itfixed.

It frustrates the heckout of me as it does all thosfolks:1* THE GOVERNOR WALSO ASKED WHETHER HE PLANS TOALSOAGSKED WHETHER HE PLANS TOFIRE THE VENDORALSOAGITED WHETHER HE PLANS TOALSOAGITECWHETHER HE PLANS TOSAID HEHAVENHE DOESNSENSE TO BRING IN A NEW VENDORTO START FROM SCRATCH.

OTHERSTATES HAVE DONE THIS AND HADWORSE RESULTS.TODAYDEPARTMENT OF LABOR RELEASEVIDEO TUTORIALS ON HOW TONAVIGATE THE BEACON SITE.SAGITEC SAID THE MAIN PROBLEMSTHSLOW PERFORMANCE, LO━INFAILURE, AND LACK OF SUPPORTAND THEYCATEGORIES EVERY NIGHT WHENTHE SITE IS TAKEN DOWN BETWEEN1 AM AND 3AM.

REPORTING LIVEIN ANNAPOLIS, MS, WMAR2NEWSúú WE ARE GETTING A L